Contact Center Support Specialist

📍 Southlake, TX
🕘 Full-Time | Monday-Friday | 9:00 AM - 6:00 PM
💲 $18-$21/hour

Be the Digital Connection Between Our Customers and Exceptional Service

At Berkeys Air Conditioning, Plumbing & Electrical, we believe every customer interaction matters. We're looking for a detail-oriented, tech-savvy Contact Center Support Specialist to help create an outstanding customer experience by supporting our Contact Center through digital communications, online scheduling, and appointment coordination.

If you're someone who enjoys multitasking, solving problems, communicating with customers, and keeping things organized behind the scenes, this is an exciting opportunity to join one of DFW's most trusted home service companies.

Why Berkeys?

For over 50 years, Berkeys has built a reputation for exceptional service throughout the Dallas-Fort Worth Metroplex. Our employees are the reason for our success, and we're committed to creating an environment where people can grow their careers while making a difference for our customers.

We offer:

• Competitive pay
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Company-Paid Life Insurance
• Employee Assistance Program
• Ongoing Training & Career Development
• A collaborative, team-oriented culture

Schedule

• Full-time
• Monday-Friday | 9:00 AM - 6:00 PM
• In-office Monday-Thursday
• Rotating Saturday availability required

Join Our Team!

If you enjoy helping people, staying organized, and supporting a high-performing team in a fast-paced environment, we'd love to hear from you. Apply today and become part of the Berkeys family!

What You'll Do

As a Contact Center Support Specialist, you'll help customers through a variety of digital communication channels while supporting our Customer Service team and helping maximize appointment opportunities.

Responsibilities include:

• Responding to customer inquiries through chat, email, text, and online messaging platforms.
• Reviewing and following up on online booking requests.
• Contacting customers to complete appointment scheduling and gather missing information.
• Managing customer communications across multiple digital platforms.
• Documenting customer interactions accurately in ServiceTitan.
• Supporting appointment scheduling and booking conversion efforts.
• Monitoring maintenance scheduling opportunities to help maximize capacity.
• Assisting with customer outreach campaigns and operational support initiatives.
• Working closely with Customer Service, Dispatch, and Operations to provide a seamless customer experience.

What We're Looking For

We're looking for someone who is:

✔ Organized and highly detail-oriented

✔ Comfortable managing multiple conversations and priorities at once

✔ A strong written and verbal communicator

✔ Professional, positive, and customer-focused

✔ Tech-savvy and able to learn new software quickly

✔ A team player who enjoys supporting others

✔ Able to stay calm and organized in a fast-paced environment

Qualifications

• High school diploma or GED required.
• 1+ year of experience in customer service, contact center, scheduling, administrative support, hospitality, retail, or another customer-facing role preferred.
• Experience with appointment scheduling, online booking, or digital customer communications is a plus.
• Experience in the HVAC, Plumbing, Electrical, or home services industry is preferred but not required.
• Experience with ServiceTitan or similar CRM/scheduling software is a plus.

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Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.