Opportunity to join one of the Top 100 Workplaces in DFW 2023 & 2024!!!

Compensation: $15-17/hour DOE + SPIFFS and career development! (REMOTE/HYBRID: one day in office/week) M-F 9am-6pm

Berkeys is looking to add a enthusiastic customer-focused Customer Service Representative to our growing Call Center Team!

Berkeys Plumbing, A/C, and Electricals’ company culture inspires our employees to take initiative, be proactive, and contribute to the success of the company. Berkeys is recognized for our approach with outstanding client/customer service. Our purpose is to treat our clients as family by providing proven options, world-class service, and peace of mind.

Bring your talent over to Berkey’s and enjoy an employee appreciative culture with events throughout the year like parking lot BBQ’s, catering/food trucks, snow cone days, employee recognition awards, continuous training for your professional development, coached and supported career growth, comprehensive benefit package for full-time associates including medical, dental, vision, 401k with Company match, disability, HSA's and FSA's, PTO, and so much more!

What Will I Do?

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Respond to e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable

Do I Have What It Takes?

• High School Diploma or GED preferred
• 1-year customer service experience
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
• Must be able to work evenings and weekends when needed

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.