🚀 Launch Your Career in Entry Level IT Helpdesk with Berkeys!
Entry-Level | Full-Time | Southlake, TX | In-Office

Are you a recent graduate or student in your senior year with a passion for digital learning and tech? Ready to roll up your sleeves and help shape how a company learns and grows?

Berkeys Plumbing, AC, and Electrical is looking for a motivated, tech-savvy self-starter to join our team as a Entry Level IT Helpdesk. This is your chance to jumpstart your career in an environment that values innovation, learning, and good old-fashioned teamwork.

Top 100 Workplaces in DFW in 2023 & 2024!!!

Job Title: Entry-Level IT & Tech Support Specialist

Job Type: Full-Time 40 hours in office at our Southlake location
Department: Information Technology
Reports To: HR, IT & Employee Services

Job Summary:

The Entry-Level IT & Tech Support Specialist will be responsible for the setup and maintenance of electronic equipment, onboarding and offboarding users, digital signage, and audio-visual systems. This role also includes providing general IT support across the organization and the administration and maintenance of Microsoft Azure cloud services.

Perks of working for Berkeys: enjoy an employee appreciative culture with events throughout the year like parking lot BBQ’s, catering/food trucks, snow cone days, employee recognition awards, continuous training for your professional development, coached and supported career growth, comprehensive benefit package for full-time associates including medical, dental, vision, 401k with Company match, disability, HSA's and FSA's, Pet insurance, PTO, BIRTHDAY PTO, virtual gifting platform for birthdays and work anniversaries, gourmet birthday cupcakes, and so much more!

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and certification
• Supportive team environment
• Exposure to modern cloud technologies and enterprise IT systems

Compensation: $22-24/hour DOE

What Will I Do?

• Act as the initial point of contact for all computer and system related concerns from technicians and office employees
• Install and configure software on computers and iPads
• Troubleshoot and diagnose hardware problems and coordinate resolution with outside vendors, as necessary
• Assist management in creating training materials pertaining to the various software products utilized as well as iPad troubleshooting and usage
• Order and maintain warranty information on company laptops and other electronic equipment, as well as coordinate repairs as needed
• Act as liaison between company and corporate IT department to communicate with management all planned IT projects, as well as coordinate required internal resources and communicate dates of completion
• Work with third party network administrator to resolve technical issues related to network interruptions
• Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues across Windows-based environments.
• Assist in the administration and maintenance of Microsoft Azure cloud services.
• Support device management and policy enforcement using Microsoft Intune.
• Manage user accounts, permissions, and group policies in Active Directory.
• Document support issues and resolutions in the ticketing system.
• Assist with onboarding and offboarding of employees, including device setup and access provisioning.
• Maintain IT inventory and ensure all equipment is properly tracked and updated.
• Collaborate with senior IT staff on projects and system upgrades
• Assist with other duties and projects as needed

Do I Have What It Takes?

• People skills are critical! Our staff need to be happy with their technology and tools
• Very good with Windows 10/11 and iOS settings and troubleshooting
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Must be a dependable, self-starter with ability to prioritize and manage several projects efficiently
• Able to work independently and apart of a team
• Customer service attitude with excellent communication skills, customer focused with a positive can-do attitude
  • Hands-on experience with:
  • Microsoft Azure (basic administration, user management)
  • Microsoft Intune (device enrollment, compliance policies)
  • Active Directory (user/group management, GPOs)

  Preferred Qualifications:

• 1+ years of experience in a technical support or help desk role. (preferred)
• Microsoft certifications (e.g., AZ-900, MD-102, or equivalent) are a plus.
• Experience with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
• Knowledge of cybersecurity best practices.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.