TOP 100 WORKPLACES IN DFW IN 2023 & 2024!!!

Berkeys has an opportunity for a Dispatch Supervisor position in the Call Center department! The Dispatcher Supervisor is responsible for the supervision of dispatching technicians; plumbing, HVAC and electrical, in a way that maximizes efficiency and ensures customer satisfaction. Also responsible to oversee any issues related to the customer experience. This position requires a passion for being able to lead by example while honoring our core values of Honesty, Integrity, Teamwork, and Respect. 

What You'll Enjoy:

• Referral bonuses
• Robust PTO plan, including Birthday PTO
• Monthly employee recognition program
• Health, Vision, and Dental plans with company contribution
• 401K Retirement Plan with company match up to 6%
• Life Insurance, Short-Term and Long-Term Disability coverage
• Continuous Professional Development training
• Dynamic and collaborative work environment
• Career growth opportunities with coaching and support
• Performance-based bonuses and incentives
• Company vehicle, gas card, uniforms, and cleaning service provided
• Employee engagement and recognition programs
• Quarterly company events and wellness initiatives
• Fitness reimbursement program and personal financial management services
• Incredible flexibility and work-life balance!

Compensation: $50,000-$60,000/year DOE

What Will I Do?

• Must be in office 4 days a week.
• Train new dispatchers and provide ongoing training as needed.
• Manage tasks and ensure they are resolved to completion within 24 hours.
• Supervise and monitor the completion of the information and invoices inboxes.
• Strategically plan the dispatch board per department with department dispatchers
• Monitor capacity planning and make changes as needed with department dispatchers.
• Ability to dispatch and move calls for various technicians and provide direction to dispatchers.
• Energy, enthusiasm, integrity, and interest in performing at a high-level day in and day out.
• Ability and commitment to be on time.
• Monitor dispatch KPIs, timesheets, grading, and have routine 1 on 1s with team members.
• Provide exceptional customer service to our clients at all times and manage customer escalations.
• Strong teamwork skills and high regard for teamwork with respect.
• Ability to work with other employees, management, and technicians to get the job done correctly and in the best interest or our clients, while abiding by company policies and procedures.
• Flexibility with regard to work hours and days, with weekends and weekends 'on-call' capabilities.
• Ability to see the 'big picture' of work committed and plan to achieve the challenge.
• Customer Service support duties as assigned. Support system to call center.
• Work with and facilitate dispatch in assigning calls into the future.
• Work with and facilitate dispatch with scrubbing calls for accuracy and to set technician up for success.
• Monitor the keeping up with chats, having them closed out and not sitting for longer than 10 minutes.
• Contribute to the on-call rotation as instructed by Internal Operations Manager. 
• Other duties as determined by management.

Do I Have What It Takes?

• Minimum High School Graduate/GED Equivalent.
• 5+ years in a Customer Call Center.
• 3+ years in a Dispatch Center.
• Experience in plumbing or HVAC dispatch/call center is a plus.
• Basic to intermediate skills in Microsoft Windows, including Word and Excel.
• Call Center phone systems and dispatch software.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.